Our villa owners rave about the team at YouGetHere.
When we purchased our Costa Rican home in early 2108, we inherited the former property manager. After a few months and numerous problems (poor rentals, tardy, inaccurate financial statements, financial improprieties, etc.), we knew we had to make a prompt change.
After interviewing several managers, we selected Neil and his YouGetHere team in June 2018. Since we reside in the US, we knew we needed someone reliable, honest and competent. Neil and his team have certainly met our expectations. Our rentals have ramped up, the monthly financial statements are always timely and comprehensive and the YGH standards are meticulous. We always receive prompt responses to our questions and Lucinei often makes positive suggestions on improvements we should consider. The home is very well maintained and we have already made a number of upgrades to the home and furnishings.
Neil and his team were certainly worth the investment and we anticipate a profitable 2019!
All bills, repairs and contract work are quickly and professionally attended to. Lucinei takes care of our home as if it was her own. Whenever we return, we find our home to be as beautiful as we last left it. Neil, Lucinei and the entire Yougethere team is a pleasure to work with, kind, and always respectful. The house has rented extremely well and many reviews often comment on Yougethere as an important part of their memorable vacation experience.
The house was listed as available for rent and had over 90 days rented within approximately 40 of being advertised as available. We are so pleased with the work that was accomplished and truly appreciates the attention to detail that Neil and Lucinei provide.
Looking after the home is very important. Even better the rental revenue has been excellent and bookings continue to be solid into next year. Guests have consistently said how the property exceeded their expectations. We have no hesitation recommending Neil and the YouGetHere team to other home owners.
Neil has taken ownership of managing the VRBO, and our home has been consistently rented. Neil and his team have ensured that our home meets or exceeds all our guest expectations when it comes to cleanliness and overall appearance. He sends us a detailed spreadsheet for expenses and income each month and is always open to any questions I may have on expenditures. Neil’s team of house cleaners are honest and trust worthy, and he holds all his employees to the same high standards that he holds himself too.
We highly recommend Neil and “You Get Here” for anyone that expects the very best, because that’s what he’ll delivered!
We have worked with two other property management companies to maintain and rent our home when we are not in Costa Rica and Neil by far exceeded the other management companies. Our renters have given nothing but great reviews of our property and of Neil. We are grateful that we have found Neil and his team. Thank you for everything!
Neil has very high standards, both for those who he employs, but also the properties that he manages. I think we had ``adjusted`` to a lower standard of appearance and cleanliness over the previous years, and he insisted that we paint the villas and replace some furniture and do a targeted makeover. That, along with improving the landscaping, made a dramatic difference in how our guests viewed the property, as well as how the owners viewed the property.
He quickly found a family to act provide housekeeping and landscaping help, but they turned out to have lower standards than Neil expected, so he terminated them and replaced them with a couple that has done a wonderful job. This is just one example of his action-orientation: even if it's a difficult or time-consuming task, Neil has the courage and follow-through to take action.
He has also been able to find contractors and other specialists to keep the place operating and looking good. Whether we've needed roof repairs, or work on our water system, or work on the wastewater treatment system, Neil knows who to call and he gets the job done so they guests don't have a bad experience.
Finally, Neil has turned around the finances of the property dramatically. We went from having a ``money pit`` with excessive expenditures and low occupancy to having very solid (and timely) financials. We've moved from money pit to profitable property, and he is responsible.
I can't recommend him highly enough.
Cheers, and pura vida,
Caballitos del Mar # 3
Neil and Lucinei of YouGetHere have been managing our home, Casa Pura Vida here for years. On a recent visit, Lucinei made a suggestion of putting a roof structure over our large front patio, to make it a usable living space in the sun and the rain. They also suggested enclosing an open bedroom and air-conditioning the bedrooms.
Neil and Lucinei understood the difference this addition would make to the usability, comfort and enjoyment of the property - both for us and for our guests. They have a very professional, organized and competent group of tradespeople, coordinated and overseen by their watchful eyes.
Neil suggested a great builder to do the work. I was in Costa Rica for the initial stages of the construction and then Neil and Lucinei continued the construction oversight through to completion, always with an owner’s eye to detail. We are amazed and delighted with the process and the result. Lucinei has a great eye and flair for design, colour and layout and Neil is a great manager. The project was completed with excellent design and workmanship, on time, and on budget.
Their management and attention to detail keep Casa Pura Vida looking great and in excellent condition.
Neil also has kept us informed of any maintenance that needs attention and follows through with quality work. We receive pictures of any work that is being done at the house.
Since Neil has taken over the responsibilities of property manager, our rentals have increased significantly. This is due to several recommendations he has made and also his organized approach. He contacts potential renters in a timely fashion and provides them with the proper information. Neil has made owning a home in another country easy for us and he can for you too.
I have found Neil to be a straightforward honest man. I highly recommend Neil for his hard work, dedication and reasonable price. He keeps our minds at ease while we are away.
We are pleasantly surprised at the number of inquiries we receive and how he is able to turn so many of them into bookings for us. We always get great reviews from our guests. Neil not only does a great job of checking them in and out but he turns their stay into a memorable vacation.
All our guests leave happy and smiling because they have enjoyed their stay in Gorda Vista and Costa Rica so much. They always comment to us that they will be returning and will be definitely be recommending us to their family and friends.
He is detail oriented, conscientious and cares about the properties he rents. Neil is very successful at booking rentals for his properties. He is extremely quick to return correspondence and phone calls.
He has multiple contacts to make any necessary repairs or modifications to a property, and at a reasonable price. Neil is also patient and thoughtful when asked for his opinion or explanations about the property. Put bluntly, Neil gets it done.
Since we do not live in Costa Rica they are our eyes and ears on a daily basis. The create a sense of great comfort for the clients renting our home. They communicate and coordinate all bookings/reservations and stay in communication with them from their arrival until their departure.
They help us to look after our property and manage all maintenance with a discerning eye. Neil and his staff create a peace of mind for us and we are very grateful for all of them.
While we are away, we can rest easy that we have left everything in his capable hands. The entire home and property will be kept in perfect order. When we return to Costa Rica from Canada we can just move right into our beautiful and well-maintained home.
We have quickly learned that there is really no substitute for local oversight, years of vacation property management experience, and true knowledge of what it takes to transform a property into a vacation destination that guests are very excited about and want to visit again. You can see the positive impact in the most recent guest reviews.
He fully orchestrated an upgrade in our on-line presence by arranging for professional photography and rewriting our property descriptions. On-site he has directed the systematic enhancement of the interior and exterior of the property, and a maintenance approach that will enable us to reduce costs over time. He is also very complete and timely in his communication with us as owners.
We would happily recommend Neil for any property that will benefit from professional property management. On top of all that, he is a real pleasure to work with.